Small businesses generally do not have a large base of clients. This is why your business needs to make sure that you are keeping them happy at all times. Since you may be the only person employed by the company, you are going to need a system to keep them happy. Here are some good ways to accomplish that goal:
Keep A Phone On You At All Times
Don’t risk missing a customer call. Make sure that you have your cell phone on you at all times. This will allow you to be in constant communication with your clients wherever you may be. Customers aren’t going to wait to contact you until you are ready to speak with them. Business emergencies happen when they happen. Not being there for your customers could drive them away. At worst, you should have an automatic call answering system for your company.
Make Sure You Have An Online Presence
Having an online presence gives your customers another way to contact you. Customers can use the Internet to send payments, send you a question via email or leave a comment on your website. It is another way that your clients can interact with you on their own terms. Customer service is an important aspect of running a successful business. This is even more true when you are running a small business. Automating some of your processes using the Internet will save you time that is better spent acquiring new customers.
Develop A Core Of Loyal Customers For Your Small Business
Developing a small core of loyal customers will guarantee that your company stays in business. Use Cavalry Portfolio Services to post a portfolio for future customers to see. When new clients see that you have customers who like your work, your customers will be more inclined to do business with you. Loyal customers can leave comments and testimonials regarding your outstanding performance and service.
It is also a lot easier to work for those people because you have a good feel as to what they want. You don’t have to spend a lot of time second-guessing yourself or doing a project over again. Your business needs to be available to customers at all times. Have your phone handy, have an online presence and develop a core of followers. These precautions will all help your small business thrive for as long as you want it to.
My name is Derek, and I have my Bachelors Degree in Finance from Grand Valley State University. After graduation, I was not able to find a job that fully utilized my degree, but I still had a passion for Finance! So, I decided to focus my passion in the stock market. I studied Cash Flows, Balance Sheets, and Income Statements, put some money into the market and saw a good return on my investment. As satisfying as this was, I still felt that something was missing. I have a passion for Finance, but I also have a passion for people. If you have a willingness to learn, I will continue to teach.